Sometimes, our customers may accidentally enter portions of their email or physical address wrong, and we may have difficulty or unable to reach out to the customer (we’ve had more than one occasion when the customer entered a physical address wrong and our emails to their email/Paypal address did not get answered because they were not monitoring those addresses and were simply using them for their payment accounts and were using a different personal address).

This is easily fixed by sending us an email to follow-up if you didn’t receive your tracking number after more than a week, for example, or didn’t get a confirmation message. The process is very easy and straightforward after that.